Política de reembolso
Refund & Return Policy
At Beamify, customer satisfaction is one of our top priorities. We are committed to providing high-quality products and ensuring that every customer has a smooth and reliable shopping experience.
If you experience any issue with your order, our support team will always do its best to help resolve the situation quickly and fairly.
Returns
If your product arrives damaged, defective or significantly different from what was described, you may contact us within 14 days of receiving your order to request assistance.
To help us review your request efficiently, we may ask for:
- clear photos or videos of the issue
- your order number
- a brief explanation of the problem
Once the issue has been confirmed, we will evaluate the most appropriate solution depending on the situation.
Refunds
Depending on the nature of the issue, Beamify may offer:
- a replacement unit
- a partial refund
- or a full refund
Refunds are typically processed back to the original payment method used during checkout.
Please note that processing times may vary depending on your payment provider or bank.
Non-Returnable Situations
For hygiene, safety and product integrity reasons, certain situations may not qualify for a refund or return, including:
- accidental damage caused after delivery
- misuse or improper handling of the product
- unauthorized modifications or repairs
- normal wear and tear
- incorrect usage not following product instructions
Order Cancellations
Orders may be cancelled before they are processed and shipped.
Once an order has already been dispatched, cancellation requests may no longer be possible. In this case, customers should wait for delivery and then contact support if assistance is needed.
Shipping Costs For Returns
In some situations, customers may be responsible for return shipping costs unless the product issue is confirmed to be caused by a manufacturing defect or shipping damage.
Beamify reserves the right to determine the appropriate resolution after reviewing each case individually.
Late or Missing Refunds
If you have not yet received your refund:
- Please check your bank account again.
- Contact your credit card provider or payment company.
- Processing delays may occasionally occur depending on your financial institution.
If you still have questions regarding your refund, please contact our support team and we will gladly assist you.